12/06/06 - I spoke with "Lee Jones" (audio upload pending) via 866-883-0591. "Lee" told me that:
- "Well it won’t be accruing interest, because it doesn’t accrue any interest, and you’re not financially liable for the charge."
- "They’re gonna go to bat for you, or it wouldn’t have been adjusted. It wouldn’t have, uh, shown up as a credit for, uh..."
I asked him straight out if it was being considered a valid dispute and he stated "Yes, ma'am".
12/11/06 – Held for five minutes and hung up, then later a CSR stated there was no information in the system for me at all.
12/19/06 – Got statement from MBNA/BoA showing the credit.
12/21/06 – Came home to find I just missed a call from "Nancy Brown" at MBNA/BoA regarding the dispute. Called her back at 5:00 (2:00min) at 866-522-3256 and she read off that she got a rebuttal from the merchant that he said they did what they said they would do but I was never satisfied. She already mailed a letter since they didn't reach me at 4:30, and I should fax in my response to them when I get it.
12/23/06 – Got the letter from "Carolyn Williams" (upload pending) which was the first time I got to see any of the test results from the contractor's samples, which I never saw him take (he could have taken them from his own house). They were mislabeled (pre-test was the 2nd sample and post-test was the 1st). He included a letter in pidgeon English and a signature page from some document (purported to be the Anabec, Inc. warranty but without the 1st page who knows(?), as I still never got my own copy).
(I was later told that these incomplete documents were more convincing evidence than mine, even though my test results completely contradicted the contractor's).
12/26/06 – Faxed a six-page rebuttal letter to "Carolyn Williams" at 302-457-8007.
12/28/06 - I spoke with "Nancy Brown" and she said they didn't get it and I should re-fax it. I did. Later I spoke with "Candace" who said I should give it 24 hours.
12/29/06 – I was told they got the rebuttal fax.
